mpathy.

Privacy Policy

Last updated: Jan 6th, 2026

Mpathy ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, WhatsApp services, or any related services (collectively, the "Service").

By using Mpathy, you agree to the practices described in this policy.

1. Information We Collect

We collect only what is necessary to provide our services.

a) Information you provide

  • Name (if shared)
  • Phone number (used for WhatsApp communication)
  • Messages, voice notes, or information you share during conversations
  • Payment confirmation details (we do not store card or UPI details)

b) Health-related information

You may voluntarily share sensitive health information related to women's health concerns. This information is shared only for the purpose of providing guidance through a qualified doctor.

2. How We Use Your Information

We use your information to:

  • Facilitate private conversations with qualified doctors
  • Provide clarity, reassurance, and guidance on next steps
  • Communicate with you via WhatsApp or other agreed channels
  • Process payments and maintain service records
  • Improve service quality and safety
  • Comply with legal and regulatory requirements

We do not use your data for advertising or sell it to third parties.

3. Sharing of Information

We share your information only in limited cases:

  • With doctors: Only the information necessary for them to respond to your concern
  • With service providers: Such as payment processors or technology providers, strictly to operate the service
  • When required by law: If mandated by legal or regulatory authorities

All doctors and partners are expected to maintain confidentiality.

4. WhatsApp Communication

Mpathy uses WhatsApp to communicate with users. Messages exchanged on WhatsApp are subject to WhatsApp's own privacy policies.

We recommend using a private device and secure internet connection when discussing sensitive matters.

5. Payments

Payments are processed through third-party payment providers.

Mpathy does not store your card, bank, or UPI details.

6. Data Storage & Security

We take reasonable measures to protect your information, including:

  • Restricted access to sensitive data
  • Secure storage systems
  • Limited internal access on a need-to-know basis

No system is completely secure, but we actively work to safeguard your data.

7. Data Retention

We retain personal and conversation data only as long as necessary to:

  • Provide services
  • Meet legal or compliance obligations
  • Improve service quality

You may request deletion of your data, subject to legal requirements.

8. What We Do NOT Do

To be clear, Mpathy:

  • Does not provide emergency medical services
  • Does not replace in-person medical consultations
  • Does not sell personal or health data

9. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw consent for further communication

You can contact us to exercise these rights.

10. Children's Privacy

Mpathy is intended for adults. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on our website with a revised "Last updated" date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

Mpathy - Ask a Doctor, Get Clear Answers